Technical Associate Job Description

Organizational Overview:

BASE Solutions is a complete technology solutions partner offering IT strategy and selection consulting, total technology management, cyber security services, on-site and off-site support, cloud integration, and other related services to optimize businesses.

As a trusted MSP partner, BASE Solutions provides tailored IT services with the highest level of quality and customer service. We value our clients and the relationships we have built over the years and promise to approach business solutions with integrity and care. We guarantee that our approach to technology will not only impact businesses to be more efficient and competitive but will also secure operations and data from threats that are influencing businesses today.

Position Overview:

If you are passionate about technology, are driven to make an impact with your problem-solving skills, have strong interpersonal and organizational skills, and want to be a part of a growing company, this role could be perfect for you!

Our Technical Associates perform a variety of routine IT duties relating to technical support, project management, system maintenance and administration, troubleshooting, and security management for our clients either virtually from our Tysons Corner office or in-person at client sites as needed.

Our team works in a fast paced and changing environment and promises to:

  • Partner Together to build trust and support through effective written and verbal communication internally and externally,
  • Ensure Quality in all work products and service that we provide our clients,
  • Make an Impact by adding value to the business, the team, our clients, and our personal development, and
  • Live with Integrity by being professional, using good judgement, and being aware of ourselves and others.


  • Provide first contact resolution to computer hardware and software problems via telephone, remote tools, or email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize service tickets and incidents based on priority.
  • Ensure that client support requests are either resolved or escalated within 30 minutes of receiving the request.
  • Perform hands-on support at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other support as needed.
  • Install and configure hardware and software components throughout various network infrastructure devices.
  • Perform preventative server maintenance for a handful of clients.
  • Complete ad-hoc projects during non-peak times
  • Establishing professional and friendly relationships with all clients and staff.


  • 1+ years of related IT experience.
  • 1+ years of customer service experience.
  • An associate/bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
  • Troubleshooting experience with the following:
    • Mac and PCs
    • Virus / Malware/ spyware
    • VPN Clients configuration
    • Printer connections
    • Office 365/GSuite platform configuration
    • Mac configuration
    • Workstation and network connectivity issues
    • Smart devices (i.e. iPad, Phone)
  • Working knowledge of the following:
    • Microsoft Office Applications, Office 2016- Office 2019
    • Microsoft Server 2012 to 2019
    • Windows 10
    • Active Directory
    • Office365 and Azure
    • Backup Solutions
    • VPNs, Routers, Switches, and Wireless Access Points
    • Printers, Print Servers
    • Power Management/UPS devices

Preferred Experience:

Experience working with the following client support tools:

  • ConnectWise Manage
  • ConnectWise RMM
  • IT Glue

Experience working with the following technologies:

  • Office365, Google Apps and other Cloud Technologies
  • VoIP/Telephony
  • Virtualization: VMware and Hyper-V
  • Apple Mac OS X

Preferred Certifications:

  • CompTIA A+ Certification
  • CompTIA Network+
  • MTA - Technology Associate
  • MCSA Office 365

How To Apply:

Please email your resume to and someone from the team will contact you.

For more information about BASE Solutions, please visit our website at